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Return and Refund Policy

Effective Date: 2026-03-23

1. Overview

HomeSync Energy Solutions is owned and operated by Alpha 17 Business Ventures. At Alpha 17 Business Ventures, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through www.homesyncenergysolutions.com.

Summary

  • Region: United States
  • Return window: 30 days total, but damage must be reported within 7 days of delivery
  • Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions
  • Return shipping: Customer is responsible for return shipping costs unless the item is defective or damaged on arrival.
  • Restocking fee: 25% of the product price for approved returns

2. Contact Information

To start a return or report damage, contact our customer service team:

Hours: Monday to Friday, 9 AM to 5 PM EST

3. Eligibility for Returns

Returns are accepted under the following conditions:

  • The item arrived damaged, defective, or incorrect
  • The customer wishes to return a new item within the policy window
  • The damage or issue was reported within 7 days of delivery
  • The product is returned within 30 days of delivery
  • The item is unused and includes all original packaging and accessories

Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.

4. Reporting Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery. Include:

  • Your order number
  • Photos clearly showing the damage or issue
  • A brief description of the problem

We will review the information and, if approved, provide instructions and a prepaid return label.

5. Return Shipping and Fees

Change of mind returns: If you are returning an item because you no longer want it or for any reason other than a defect or damage, you are responsible for the cost of return shipping. We recommend using a trackable shipping method.

Damaged or defective items: If your item arrived damaged, defective, or incorrect, we will provide a prepaid return shipping label at no cost to you. Contact us within 7 days of delivery with photos of the damage and your order number to initiate this process.

Restocking Fee: All approved non-defective returns are subject to a 25% restocking fee deducted from your refund. Exchanges for the same item are not subject to a restocking fee.

Please ship approved returns within 7 days of receiving return instructions. Items sent back without prior approval may not be accepted.

6. Refunds and Replacements

  • After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
  • Refunds processed to the original payment method within 14 business days after receiving the return
  • If you prefer, we can send a replacement item instead of a refund

7. Exchanges

We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved.

8. Non-Returnable Items

We cannot accept returns for:

  • Items reported after 7 day of delivery
  • Items damaged due to misuse or neglect
  • Personalized, custom-made, or perishable goods
  • Intimate or sanitary products such as underwear, swimwear, or personal care items (unless sealed and unused)
  • Gift cards and downloadable digital items

9. Cancellations

  • Orders may be canceled before shipment for a full refund
  • Once shipped, cancellations are not possible. You must follow the return process outlined above.

10. Legal Rights

This policy does not affect your rights under U.S. consumer protection law.

11. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting.

By purchasing from Alpha 17 Business Ventures, you agree to this Return and Refund Policy.

Alpha 17 Business Ventures
support@homesyncenergysolutions.com
831-851-2579
260 Lewis St, Gilroy CA 95020, United States